manis33 Privacy Policy

1. Who We Are

manis33 ("we", "us", "our") is the operator of the online gaming platform accessible at manis33.asia ("Platform"). manis33 is incorporated and operates under applicable international gaming licensing jurisdiction. For the purposes of this Privacy Policy, manis33 acts as the data controller in respect of personal data collected from Members and visitors to the Platform.

This Privacy Policy applies to all personal data processed in connection with your use of the manis33 Platform, including account registration, gameplay, deposits and withdrawals, customer support interactions, and marketing communications.

2. Personal Data We Collect

manis33 collects the following categories of personal data from Members and Platform visitors:

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g. Malaysian MyKad number or passport number).
• Contact Data: Residential address, email address, and Malaysian mobile phone number.
• Account Data: Username, encrypted password, account registration date, and account status.
• Financial Data: Payment method details (e.g. Touch 'n Go eWallet account reference, Boost account reference, bank account details), deposit and withdrawal transaction history, and account balance records. Full payment card numbers are not stored by manis33; card processing is handled by PCI-DSS compliant payment processors.
• KYC Verification Data: Copies of government-issued photo identification documents and, where requested, proof of address and source of funds documentation.
• Gaming Activity Data: Game play history, bet records, wagering patterns, session durations, sports betting selections, and win/loss records.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, referring URLs, and session activity logs.
• Communications Data: Records of customer support interactions, live chat transcripts, email correspondence, and any feedback or complaints submitted to manis33.
• Responsible Gaming Data: Self-exclusion elections, deposit limit settings, session limit preferences, and cooling-off period records.

3. How We Collect Your Data

manis33 collects personal data through the following means:

• Direct collection: When you register an account, complete KYC verification, make a deposit or withdrawal, contact customer support, or respond to a promotional offer.
• Automated collection: Through cookies, web beacons, session tokens, and server logs when you browse or use the Platform. See Section 6 (Cookies & Tracking) for further detail.
• Third-party sources: From KYC verification service providers, payment processors, fraud prevention databases, and, where applicable, gaming regulatory databases used to identify self-excluded individuals.

4. Purpose and Legal Basis for Processing

manis33 processes your personal data for the following purposes and on the following legal bases:

• Contract performance: To operate your account, process deposits and withdrawals, provide access to games and the Sportsbook, and fulfil our obligations under the manis33 Terms & Conditions.
• Legal obligation: To comply with anti-money laundering (AML) requirements, KYC obligations, gaming regulatory requirements, tax reporting obligations, and law enforcement requests where applicable.
• Legitimate interests: To detect and prevent fraud, bonus abuse, money laundering, underage gambling, and technical security incidents; to maintain platform integrity; to improve Platform performance and user experience; and to enforce our Terms & Conditions.
• Consent: To send marketing communications, personalised promotional offers, and newsletters, where you have opted in to receive such communications. Consent may be withdrawn at any time.
• Vital interests / responsible gaming: To apply self-exclusion measures and communicate responsible gaming information where there is a reasonable basis to believe a Member may be at risk of gambling-related harm.

5. Data Sharing and Disclosure

manis33 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients:

• Payment service providers: Touch 'n Go eWallet, Boost, Maybank, CIMB, Public Bank, and card network processors, to facilitate deposits and withdrawals. These providers process your financial data in accordance with their own privacy policies and applicable PCI-DSS standards.
• KYC and identity verification providers: Licensed third-party identity verification services that assist manis33 in fulfilling its AML and KYC obligations.
• Game content providers: Licensed game studios (such as Pragmatic Play, PG Soft, Evolution Gaming) receive technical session data necessary to deliver game services. These providers do not receive your identity or financial data.
• Fraud prevention and security services: Third-party providers who assist manis33 in detecting fraudulent activity, account takeover attempts, and bonus abuse patterns.
• Regulatory and law enforcement authorities: Where manis33 is legally required or requested to disclose personal data by applicable gaming regulators, financial intelligence units, courts, or law enforcement agencies.
• Group companies and service providers: Affiliated companies and contracted service providers (such as cloud infrastructure providers and customer support software vendors) who process data on manis33's behalf under binding data processing agreements.

Any third party to whom manis33 discloses personal data is contractually required to maintain the confidentiality and security of that data and to use it only for the purposes for which it was disclosed.

6. Cookies and Tracking Technologies

The manis33 Platform uses cookies and similar tracking technologies to operate core Platform functionality, enhance user experience, and support security and fraud prevention measures. The categories of cookies used are as follows:

• Strictly necessary cookies: Required for account login sessions, security tokens, and Platform navigation. These cannot be disabled without impairing Platform functionality.
• Performance and analytics cookies: Used to collect aggregated, anonymised data about how Members use the Platform, which pages are visited most frequently, and where errors occur. This data helps manis33 improve Platform performance.
• Functional cookies: Used to remember user preferences such as language settings and preferred payment methods.
• Security cookies: Used to support fraud detection, device recognition for trusted login purposes, and session integrity verification.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in to and use the manis33 Platform.

7. Data Retention

manis33 retains personal data for as long as is necessary for the purposes set out in this Privacy Policy, including to satisfy applicable legal, regulatory, accounting, and reporting obligations.

As a general rule: account data and gaming activity records are retained for a minimum of five (5) years from the date of account closure; KYC documentation is retained for a minimum of five (5) years from the end of the business relationship; financial transaction records are retained in accordance with applicable AML and tax record-keeping requirements; and marketing consent records are retained for as long as the consent remains valid and for a reasonable period thereafter to evidence compliance.

Where personal data is no longer required for any of the above purposes, manis33 will securely delete or anonymise it in accordance with our internal data disposal procedures.

8. Data Security

manis33 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• TLS/HTTPS encryption for all data in transit between your device and the Platform;
• Encryption of sensitive data at rest, including KYC documents and financial records;
• Access controls limiting personnel access to personal data on a need-to-know basis;
• Multi-factor authentication requirements for administrative access to systems containing personal data;
• Regular security testing, vulnerability assessments, and penetration testing of Platform infrastructure;
• Incident response procedures for the detection, reporting, and management of personal data breaches.

No method of electronic transmission or storage is entirely secure. While manis33 uses commercially reasonable security measures, we cannot guarantee the absolute security of your personal data. You are responsible for maintaining the security of your account login credentials.

9. Your Rights in Respect of Your Personal Data

Subject to applicable law, you may have the following rights in respect of your personal data held by manis33:

• Right of access: You may request a copy of the personal data manis33 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data in certain circumstances, subject to our legal obligations to retain data for AML, KYC, and regulatory purposes.
• Right to restriction: You may request that we restrict our processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a machine-readable copy of data you have provided to us.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing communications), you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.
• Right to object: You may object to processing carried out on the basis of legitimate interests, including profiling for direct marketing purposes.

To exercise any of the above rights, please contact manis33 customer support via live chat or email. We will respond to verified requests within 30 calendar days. We may require identity verification before processing a data subject request.

10. International Data Transfers

As an internationally operated platform, manis33 may transfer your personal data to servers and service providers located outside Malaysia. Where such transfers occur, manis33 ensures that appropriate safeguards are in place — including contractual protections equivalent to applicable data transfer standards — to ensure that your personal data receives a level of protection consistent with this Privacy Policy.

By using the manis33 Platform, you acknowledge and consent to the transfer of your personal data to jurisdictions outside Malaysia where manis33's infrastructure, service providers, or regulatory obligations require such transfer.

11. Children and Minors

The manis33 Platform is strictly intended for individuals aged 21 years and above. manis33 does not knowingly collect personal data from individuals under the age of 21. If manis33 becomes aware that personal data has been collected from a person under the age of 21, that data will be deleted and the associated account closed immediately.

If you are a parent or guardian and believe your child has accessed the manis33 Platform or provided personal data to manis33, please contact us immediately via customer support.

12. Marketing Communications

With your consent, manis33 may send you promotional communications including bonus offers, VIP programme updates, tournament announcements, and platform news via SMS, email, and in-platform notifications.

You may opt out of marketing communications at any time by: (a) clicking the unsubscribe link in any marketing email; (b) updating your communication preferences in your account settings; or (c) contacting customer support and requesting removal from marketing lists.

Opting out of marketing communications does not affect the delivery of transactional communications, including deposit confirmations, withdrawal notifications, security alerts, and account status updates, which are sent as part of the Platform service.

13. Changes to This Privacy Policy

manis33 reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to Members via email or in-platform notification. The "Last updated" date at the top of this page will always reflect the date of the most recent revision.

Continued use of the manis33 Platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the revised policy, you must stop using the Platform and may close your account by contacting customer support.

14. Contact and Complaints

For questions, concerns, or requests relating to this Privacy Policy or manis33's handling of your personal data, please contact our Data Protection team via:

• Live chat: Available 24/7 on the manis33 Platform
• Email: [email protected]

Please note that the above contact details are provided as plain text only and are not clickable links. If you are dissatisfied with our response to a data privacy concern, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.